As a consumer, encountering lost, damaged, or missing contents in a package can be frustrating. However, there are steps you can take to address these issues effectively.
What to do if your package is lost:
If your package is lost in transit, the first step is to contact Claim Department. Provide them details about the package. They will initiate an investigation to locate the package or provide compensation.
How to handle damaged items:
If you receive a package with damaged contents, document the damage by taking photos. Contact the Claim Department immediately to report the issue. If approved, you will receive compensation for the value of the lost or damaged items based on the insurance coverage you had for the shipment.
Dealing with missing contents:
If you open a package and find that items are missing, check the packaging thoroughly to ensure nothing was overlooked. Contact the Claim Department to report the missing contents and request a resolution. If approved, you will receive compensation for the value of the lost or damaged items based on the insurance coverage you had for the shipment.
Remember to keep all communication and documentation related to the lost, damaged, or missing contents. This will help expedite the resolution process and ensure a satisfactory outcome.
Send Message
Lost, Damaged, or Missing.
- Name
- Message Title, Claims Department
- Tracking Number
- Details
Once you have submitted your claim, Claim Department will review the information provided and may request additional documentation if needed. It is important to respond promptly to any requests to ensure a timely resolution of your claim.
After the review process is complete, Claim Department will notify you of the decision regarding your claim. If approved, you will receive compensation for the value of the lost or damaged items based on the insurance coverage you had for the shipment.
